Question 1

What is skills123?

Accepted Answer

skills123 is an AI-driven training school where every lesson is taught by an AI tutor. Courses combine video avatars, interactive slides, hands-on exercises, and assessments.

Question 2

Do I need prior experience to start?

Accepted Answer

No. Most courses include a beginner track. Each course lists prerequisites on its detail page, and our AI will recommend a path based on your goals.

Question 3

How do I create an account?

Accepted Answer

Click Get Started and sign up with email + password, or use one of our OAuth providers. Verification happens by email.

Question 4

Are there free courses?

Accepted Answer

Yes — sign up free and you instantly get access to a curated set of free lessons. Subscribe when you're ready to unlock the full catalog, certificates, and unlimited AI tutoring.

Question 5

What plans do you offer?

Accepted Answer

Monthly, Annual (2 months free), and Lifetime. See the Pricing page for current rates.

Question 6

Can I cancel anytime?

Accepted Answer

Yes. Monthly and Annual plans can be cancelled from your account settings. You keep access until the end of your billing period.

Question 7

Do you offer refunds?

Accepted Answer

We offer a 7-day money-back guarantee on new subscriptions and Lifetime purchases. See our Refund Policy for details.

Question 8

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, plus Apple Pay and Google Pay where available. Enterprise invoicing is available on request.

Question 9

Do you offer team or enterprise pricing?

Accepted Answer

Yes. Contact us via the Contact page for team seats, SSO, and custom billing.

Question 10

Who teaches the courses?

Accepted Answer

Every course is taught by an AI tutor trained on expert-authored curriculum. Subject-matter experts review each module before publishing.

Question 11

Can I learn at my own pace?

Accepted Answer

Absolutely. Lessons are self-paced. You can pause, rewind, ask the avatar to rephrase, or skip ahead.

Question 12

Are there hands-on exercises?

Accepted Answer

Yes — most courses include coding sandboxes, quizzes, and project milestones graded automatically.

Question 13

How often is content updated?

Accepted Answer

We ship updates continuously. Major course revisions are announced in our Changelog.

Question 14

Do I get a certificate after completing a course?

Accepted Answer

Yes. Finishing all modules and passing the final assessment earns a verifiable certificate with a unique URL.

Question 15

Are certificates accredited?

Accepted Answer

Certificates are industry-recognized but not academically accredited. Many employers accept them as proof of skill.

Question 16

Can I share my certificate on LinkedIn?

Accepted Answer

One click — our certificate page has a LinkedIn share button pre-filled with your credential details.

Question 17

Which browsers are supported?

Accepted Answer

The latest two versions of Chrome, Safari, Firefox, and Edge. Avatar streaming uses WebRTC — a reliable internet connection is recommended.

Question 18

Does skills123 work on mobile?

Accepted Answer

Yes. The web app is fully responsive. Native iOS and Android apps are on our roadmap.

Question 19

Are lessons available offline?

Accepted Answer

Not today. Because lessons adapt in real time, an internet connection is required. Transcript downloads are available.

Question 20

Do you support screen readers?

Accepted Answer

Yes. Every avatar lesson ships with synchronized captions and a full transcript. See our Accessibility page.

Question 21

How do I reset my password?

Accepted Answer

Click Login, then 'Forgot password?'. We'll email a reset link valid for 30 minutes.

Question 22

Can I change my email?

Accepted Answer

Yes — from Account Settings. You'll need to verify the new address.

Question 23

How do I delete my account?

Accepted Answer

Account Settings > Delete Account. Deletion is permanent and removes all your progress. Contact support if you need a data export first.

Question 24

Is my data private?

Accepted Answer

Your learning data is yours. We don't sell personal information. See our Privacy Policy for details.

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Frequently asked questions

Getting Started

Pricing & Billing

Courses & Learning

Certificates

Technical

Account

Still have questions?

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